Support & Contact
FAQ - Frequently Asked Questions
Orders, Delivery & Returns
How long is the warranty on my air purifier?
10 years for Teqoya HOME and Teqoya DESK air purifiers.
5 years for Teqoya ROAD air purifiers.
Vehicles have a very variable environment: temperature change (hot and cold) are much greater. Frequent on / off, and the quality of power supply, impose more severe constraints on the electronics.
How long will it take to get my orders?
Orders processed here will take 2-3 days to arrive, excluding weekends. Delivery details will be provided in your confirmation email.
Which payment methods do you accept?
Our website offers secure payments through solid partners: Twint, Visa, Mastercard, Google Pay and Apple Pay.
Bank transfer (pre-payment) is also possible.
Can I return my air purifier if it does not work?
Yes. All products come with a warranty. Please contact us before returning your air purifier. We will repair your air purifier and return it to you within a maximum of 2 weeks. There will be no refund.
Can I return my air purifier if I change my mind?
No. Every orders are final.
Nothing happens when I plug my ionizer. How can I be sure my ionizer really works?
TEQOYA air ionizers are extremely discreet and do work in absolute silence, without odor, without drafts. This mode of operation, particularly comfortable everyday, may seem surprising at first glance.
There are at least 3 ways to verify that your Teqoya air purifier works normally:
1- Approach your hand of ion optics, it is possible to feel a light draft of fresh air: it is the "ionic wind", the current of air driven by the flow of ions!
2- Slowly approach your finger 1 or 2 mm from the needle housed at the bottom of an ion optics. You will hear a slight sizzle. If you do this operation in the dark, it is also possible to observe a slight glow at the tip of the needle.
3- Bring your ear to one of the ionic optics, you will hear a slight sizzle.
In case you do not hear sizzling, it may be because your body is itself isolated from the ground. In this case touch a wall with one hand, or take off your shoes. (The soles are electrically insulating and can prevent the electrical phenomenon that generates this sizzle.)
Finally, it is possible to acquire an air quality sensor, which will allow you to check the effect of your ionizer on air pollution.
Do you have General Terms & Conditions?
About Air Purifiers
How does ionization work?
TEQOYA air purifiers use the principle of ionisation to purify the air. The ioniser diffuses a large amount of negative ions throughout a room. The ions electrostatically charge the pollutant particles in the air. Once charged, these particles are attracted to grounded surfaces, mainly the floor. Ions are naturally present in the air and their influence on aerosols has long been studied. TEQOYA air purifiers recreate the same principle of pollution control that is used in natural environments.
Are TEQOYA air purifiers safe? Can you pove it?
TEQOYA ionizers are 100% safe. The safety of negative ions, even in very large quantities, has been established by numerous scientific studies.
TEQOYA has numerous reports of laboratory tests on the absence of emission of secondary pollutants: non-emission of ozone, oxidizing potential equivalent to a neutral air, no reaction with chemical substances present in the air. All these reports are available on our website.
What is the propagation distance of negative ions in the air?
In strictly still air, the propagation of ions is caused by their attraction by the surfaces of the room. Large quantities of ions are measured up to 3-4 metres from an ioniser. In moving air, just as in a real room where the air is carried along by temperature differences between surfaces and by convection due to ventilation and the presence of occupants, the propagation of ions is even more encouraged. Ion propagation can be significantly improved if the ions are emitted close to an air flow.
Why choose a TEQOYA air purifier over a filter-based (HEPA) product?
Our solution to air purification is very different to that offered by conventional air purifiers.
Full Silent: With 0 dB, Teqoya air purifiers are fully silent. HEPA purifiers cannot be silent by design.
Low-Power: Teqoya air purifiers have a very low energy consumption. The solution is cheaper and has a softer impact on the environment.
No Maintenance: Teqoya air purifiers have no filter to change. The solution is cheaper, worries-free and has a softer impact on the environment.
Made-to-Last: With 5 to 10 years of warranty, Teqoya air purifers are made to last. The solution is cheaper and has a softer impact on the environment.
Which pollutants TEQOYA air ionizer eliminates?
TEQOYA air purifiers are effective against viruses (incl. COVID-19), bacteria, spores, mold, pollen, nanoparticles, ultrafine particles (PM0.1, PM1), to the largest (PM10), including the infamous PM2.5. They also operate on combustion particles (urban pollution) and SVOCs (semi-volatile organic compounds).
Are TEQOYA air purifiers effective against COVID-19 ?
Teqoya air purifiers have been tested and validated on the H1N1 virus. All viruses are transmitted in the same way, carried by micro-droplets emitted by our mouth.
What are the benefits of TEQOYA ionizers compared to any other air purifiers?
- They do not need filters (and therefore no cost to replace filters)
- Thanks to patented Teqoya technology, they do not produce ozone
- They eliminate polluting particles from the ambient air to the finest (the most dangerous for health)
- They require little maintenance and use extremely low power
- They are completely silent - you just have to plug them in and forget about them!
- They have a 5 to 10-year warranty
Why choose a TEQOYA air purifier instead of any other ionizer?
TEQOYA's patented technology offers the best Ozone-free ion diffusion performance. It thus ensures complete safety of use, unlike conventional ionization technologies that pose a high risk of ozone emission.
Ozone is a strong oxidizer, aggressive to human tissue, especially to the mucous membranes of our respiratory system.
Compared with other ionizers, TEQOYA devices work at a much lower voltage, which gives them greater safety and comfort (no sizzle and electrostatic sensation). Some ionizers are equipped with electrostatic collectors, which attract the dust but cause electric shocks to avoid, especially in the presence of children.
What kind of improvements should I notice very quickly?
If you have persistent odor problems at home and are looking to clean the air, odors will fade within days of turning on your ionizer. It is particularly effective on odors transported by particles, such as tobacco odors, motor, candle or more generally all combustion odors. It is also possible to feel a cooler air, as if you were in the open air, especially if you have an impression of "confinement" of your living space.
What maintenance does my ionizer require?
To maintain your ionizer, simply dust it regularly (2-3 times a year depending on the level of pollution in your environment).
Your device needs to be dusted when you can see, on the tips housed at the bottom of the cones of the front face, a thin layer of white dust.
To remove this dust deposit, use a dry, non-fibrous cloth, towel, feather duster or soft brush. Make a kind of coarse tip by folding this fabric, push this tip into each cone and turn the tip on itself (one or two wrist rotations will suffice).
You may notice a fine dust deposit around your ionizer after a few weeks or months of use, depending on the level of pollution in your environment. Remember to dust these surfaces during the usual cleaning of your interior.
What is the recommended daily usage time?
We recommend that you keep the air purifier running at all times - this is how you get the best air quality. The device is guaranteed for 10 years, in permanent operation.
It consumes very little energy (1.5 Watts). Less than CHF 4.- per year on your electricity bill, even in 2023.
Here is the calculation using 2023 Swiss Household Average Electricity Tarif (source ElCom):
1.5W * 24 hours * 365 days * 0.27 CHF / 1000 = CHF 3.55
Can you plug a TEQOYA into a motorhome?
Yes. Be sure to use the AC adapter supplied with the Teqoya air purifier.